Start with safer habits.
Pause, check, and keep control of your own information.
Before you begin
A familiar name or profile picture is not proof of who sent a message. These everyday checks can help you make a more informed choice before tapping, sharing, or replying.
Use your phone's official store
Install and update KakaoTalk through Play Store or App Store. Check the developer on the listing.
- Treat unexpected installation or update links with caution.
- Do not install a file just because a message uses the KakaoTalk name.
Keep verification codes private
Enter a code only in the official app or account process that you started. Do not send it to another person.
- A helper can explain a screen without seeing your code.
- Andante Lab never asks for passwords or verification codes.
Verify unexpected money requests separately
If someone claiming to be a friend or relative urgently asks for money, pause. Contact them using a number or channel you already know before taking action.
- Do not rely on the profile picture alone.
- Do not let urgency replace checking who is asking.
Review links, files, and shared photos
Unexpected attachments and links can lead somewhere different from what the message claims. If you are unsure, use the service's official app or website directly.
- Check before opening a file or entering account details.
- Review photos and documents for personal information before sending them.
Use official help when something feels wrong
Use KakaoTalk's available reporting and blocking controls for unwanted contact. For account problems, use Kakao's official support.
- Keep relevant messages and transaction records when seeking help.
- If money or account access is at risk, contact the relevant service or bank through its official channel promptly.
Questions, answered.
A message has a familiar name. Is that enough to trust it?
No. Names and pictures can be copied. Verify an unusual request through a contact method you already trust.
Can Andante Lab check a suspicious link for me?
This guide does not provide an account-security or link-checking service. Avoid sending passwords, codes, or sensitive documents by email. Use the relevant service's official support for an account issue.
Official references
Kakao customer service